Business collections are more complex. There could be thousands of consumers working with or purchasing from the business in such an environment. Moreover, commercial relationships go much deeper than that, where the company itself works with fewer customers, the sales cycle is much longer and results in more significant invoice amounts. If you plan to utilize in-house debt collection services, here’s what you need to keep in mind. Document everything When speaking to customers about their outstanding invoices, you need to take notes, including all their comments; in case there’s a dispute, you need to protect yourself. Third party debt…